Support
Get in touch
For any question, technical issue or request about your TacTac account, contact us by email:
We reply within 48 hours, Monday to Friday.
Frequently asked questions
How do I cancel my subscription?
You can cancel your Premium subscription from your phone settings:
- iPhone: Settings > your name > Subscriptions > TacTac > Cancel
- Android: Google Play Store > Menu > Subscriptions > TacTac > Cancel
You keep Premium access until the end of the current period.
How do I delete my account?
In the app, go to Profile and tap "Delete my account". All your personal data will be erased within 30 days.
How do I export my data?
In the app, go to Profile and tap "Export my data". You will receive a file with all your information in line with the GDPR.
The app cannot find my location
Check that location is turned on in your phone settings and that TacTac has permission to access your location. Restart the app if the problem persists.
Voice guidance is not working
Check that your phone volume is high enough and that silent mode is off. In the app, check that voice guidance is on (the sound icon at the top of the navigation screen).